Our Services

Ready to take the next step towards success? Book an appointment with us today for a personalized consultation, where we listen to your unique needs and guide you on the path to achieving your goals.

The eXperience Audit

Get Clear, Actionable Insights in Just Weeks

  • A high-impact, short-form engagement designed to diagnose the health of your supporter or customer experience—and give you a roadmap of quick wins and strategic opportunities.

    • Small or growing nonprofits and purpose-driven organizations

    • Teams launching a new program or CRM system

    • Leaders seeking an unbiased, expert view on current processes

    1. Discovery Session

      A 60–90 minute kick-off with your core team to understand your goals, challenges, and existing touchpoints.

    2. Experience Review

      A deep dive into your supporter journeys, frontline workflows, communications, and technology.

    3. Health Check & Benchmarking

      Analysis against best-practice standards in retention, engagement, and operational efficiency.

    4. Audit Report & Presentation

      A concise, prioritized report that highlights:

      Quick Wins (improvements you can implement this week)

      Strategic Opportunities (deeper projects for long-term impact)

    5. 30-Day Follow-Up

      A 30-minute call to clarify recommendations, adjust plans, or answer questionstion

  • Fast, Clear Insights: Stop guessing where to focus—get a targeted view of your biggest gaps and opportunities.

    Cost-Effective: A lower-investment way to tap into expert guidance before committing to larger projects.

    Action-Oriented: Walk away with concrete next steps that your team can implement immediately

  • Timeline: 1–2 weeks

    Format: Fully remote (with optional on-site session)

    Starting From: $3,000 (ex GST)

Compliance & Policy Alignment

Make Doing the Right Thing Easy for Your Team

  • A practical service that helps you translate complex compliance obligations into clear, workable processes your team can follow confidently—without losing the heart of your mission.

    From fundraising and privacy to supporter data and contact centre scripts, we’ll align your experience with best practice and policy requirements, and give your people the tools to stay on track.

    • Nonprofits navigating ACNC, FIA or fundraising compliance

    • Teams updating their scripts, comms, or procedures

    • Organisations that want supporter experience to stay safe and human

    1. Review of your existing policies, scripts, and procedures

    2. Risk mapping of key supporter or customer touchpoints

    3. Updated documents or scripts that balance clarity, compliance, and care

    4. Optional team training or walkthrough

    5. Final Compliance Summary + Checklist for ongoing use

  • TBA

  • Format: Project-based or add-on to another package

    Timeline: 2–4 weeks

    Pricing: From $4,000 (ex GST)

eXperience & Strategy Support

Design Better Experiences from the Inside Out

  • A guided, collaborative project designed to help you rethink and rework how your supporters, customers, or teams experience your organisation—whether you’re navigating change, scaling impact, or simply ready for something better.

    This is your opportunity to step back, realign, and rebuild with intention.

    • Mid-sized nonprofits or purpose-driven teams with a service or supporter base

    • Leaders navigating transition (e.g. CRM rollout, team restructure, rapid growth)

    • Organisations looking to increase donor or customer retention and satisfaction

  • Every project is tailored—but typical inclusions are:

    1. Discovery & Planning

      A deep dive into your goals, barriers, data, and current experience delivery across key journeys (supporter, customer, team).

    2. Journey Mapping or Lifecycle Review

      Co-designed visual maps of your current experience—pinpointing where things fall through or need to evolve.

    3. Experience Strategy Development

      A practical, aligned plan focused on:

      Supporter engagement & retention

      Contact centre/service uplift

      Team experience & coaching culture

      Communication & comms rhythm redesign

      CX-informed CRM transitions

    4. Workshops or Coaching Sessions

      Delivered for your team or leadership group to embed ideas, coach confidence, and co-design solutions.

    5. Final Strategy Pack + Implementation Toolkit

      A clear strategy document with priorities, action steps, and quick-start tools to move forward.

    6. 30-Day Post-Project Check-In

      A debrief or coaching call to support implementation, troubleshoot roadblocks, or plan what’s next

  • Unite Teams: Align your people around a shared vision of what good experience looks and feels like.

    Build What Lasts: Design systems, comms and rhythms that scale with clarity and care.

    Move from Fixing to Leading: Don’t just patch problems—lead a meaningful shift in how you engage and support

  • Timeline: 3–6 weeks (depending on scope)

    Format: Hybrid or remote delivery

    Starting From: $8,00 ex GST)

Culture & Development Support

Shape the Team Experience Behind the Supporter Experience

  • If supporter experience is the outcome, team culture is the engine. This service helps you strengthen the mindset, language, and rhythms that shape how your people show up—especially in care-focused roles like contact centres and supporter services.

    We’ll work with you to intentionally build a culture that supports wellbeing, clarity, and a deep connection to purpose.

    • Teams navigating change, burnout, or low confidence

    • New or growing teams needing leadership alignment

    • Organisations wanting to invest in the long-term health of their service experience

  • Culture discovery & team feedback review

    Workshop or coaching series (tailored to your team’s needs)

    Tools to embed vision, values and care into daily operations

    Team Experience Snapshot (with insights and recommendations)

    Optional leadership coaching add-on

    Popular Focus Areas

    Values-in-action training

    Coaching uplift & confident frontline leadership

    Wellbeing in service teams

    “Back to Basics” experience resets post-change

  • TBA

  • Format: One-off workshop series or 6–12 week sprint

    Delivery: Remote or hybrid

    Pricing: From $4,000 (ex GST)

eXperience Partner (Retainer)

Ongoing Support for Teams Who Care

  • Your on-call strategist, coach, and thought partner. This flexible retainer gives your team ongoing access to trusted experience guidance—without the commitment of a full-time hire.

    Whether you need help building capacity, refining strategy, or supporting your leaders and frontline teams, this partnership is designed to meet you where you are and walk with you as you grow.

    • Leaders who want continuity in experience strategy, coaching, or transformation

    • Teams who’ve completed an audit or project and want longer-term support

    • Organisations without internal CX or supporter engagement leadership capacity

  • A customised monthly support plan, which may include:

    1. Monthly Strategy Sessions

    Focused time to review progress, troubleshoot roadblocks, or plan forward motion.

    2. Coaching & Supporter Team Uplift

    Ongoing mentoring or workshops for team leads, frontline staff, or peer learning groups.

    3. Advisory on Projects & Comms

    Light-touch support for journey reviews, donor or supporter comms, and service adjustments.

    4. Access to Tools & Templates

    Exclusive access to pre-built toolkits, coaching guides, workshop templates, and comms frameworks developed through our work together.

    5. Priority Access to New Offers

    Be the first to access any group workshops, digital products, or service launches.

  • Consistency with Flexibility: Keep momentum going—without needing to re-explain your goals every time you need help.

    Tailored to Your Capacity: Support that adapts to your team’s size, pace, and rhythms.

    Trust, Built Over Time: A relationship-focused approach grounded in understanding, alignment, and shared purpose.

  • Format: Monthly retainer (remote or hybrid)

    Term: 3-month minimum commitment

    Pricing: From $1,500/month (ex GST) based on contact hours and scope

Other Services

There is always something for everyone

Strategy Workshop Facilitation (Onsite or Remote)

30-day post-project coaching session

Custom toolkits or training packs

Mentoring for upcoming CX leaders

other project or engagement work

Contact us

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