Where People and Purpose Meet

The eXperience by Cam is a boutique consultancy helping purpose-led organisations design better supporter, customer, and team experiences—without losing heart along the way.

Founded by Cameron Pethybridge, a people-first leader with deep experience in contact centres, supporter care, and nonprofit engagement, this practice exists to make experience work feel more human, strategic, and sustainable.

Whether you’re navigating change, rebuilding systems, or simply trying to serve your people better, we partner with you to bring clarity, care and momentum.

Who We Work With

• Nonprofits and mission-driven organisations

• Supporter care and contact centre teams

• Leaders who want confident, connected teams

• Organisations looking to align purpose, compliance, and people experience

What We Believe

• Great experience starts on the inside

• Compliance shouldn’t come at the cost of care

• Teams need more than process—they need purpose

• Small changes, done intentionally, lead to lasting impact

Whether you need a short-term audit or a long-term partner, The eXperience by Cam helps you shape how people experience your organisation—from the first hello to the moments that truly matter.

Why Work with me

I bring more than experience, I bring care, clarity, and commitment to the people you serve and the people you lead.

Over the years, I’ve led teams through CRM transitions, built supporter journeys from the ground up, increased donor retention, and helped frontline staff feel confident again after change or challenge. I know what it’s like to juggle compliance, capacity, and care, and I know how to bring those things into alignment without losing the heart of your mission.

What makes my work different is how it’s done:

• With strategy, so your efforts are focused

• With humanity, so your people feel seen and supported

• With practicality, so improvements don’t sit in a drawer

Whether we’re mapping a new journey, coaching a team, or redesigning your frontline experience—I’ll meet you where you are and walk with you as you move forward.

This isn’t just about customer experience.

It’s about building something meaningful, together.